Privacy Policy
This English version is provided for convenience. If it differs from the Korean version, the Korean version applies.
Pet Profile Project (“PPP”) complies with the Personal Information Protection Act of Korea and related laws. We have established and published this Privacy Policy to protect the personal information of users of the PPP Studio service (the “Service”) and to handle related concerns promptly and smoothly.
1. Information We Collect
Account information: To sign you up and log you in, we collect your email address, the member identifier from your social login provider, and your name or nickname. Social login information is collected only to the extent that the provider you choose shares it with your consent. We also keep your nickname and ticket balance in the Service.
Photos and service usage information: When you request an image, we process the photo you upload. We store the generated images, when they were created, the template you chose, and whether they are starred, and we keep records of the share links and group order codes issued.
Inquiry information: When you send an inquiry or feedback, we collect its content and an email address for our reply. Any error details, payment method and amount, and attached images you provide are also used to handle the inquiry.
Automatically collected information
We process the cookies needed to keep you logged in and records of your use of the Service. To prevent excessive inquiries, we store your IP address in hashed form.
2. How We Use Information
PPP uses information for the following purposes:
- Sign-up, login and account management
- Generating AI pet ID photos and providing My Photobook
- Image downloads and sharing, group order codes and ticket management
- Handling inquiries and refund requests, and sending service-related notices
- Fixing errors and preventing misuse and excessive requests
If we intend to use personal information for a new purpose, we will notify you and obtain any required consent in accordance with applicable law.
3. How Long We Keep Photos and Information
The original photo you upload is used to generate images. PPP does not store it separately on its servers and discards it after processing. The retention practices of the external AI provider are described in “Processing Outside Korea” below.
| Information | Retention period |
|---|---|
| Member and ticket information | Until you delete your account |
| Generated images | 14 days from creation. If an account has more than 20 images, the oldest are deleted first |
| Starred images | Up to 5 are excluded from automatic deletion. Deleted when you delete them or delete your account |
| Share link records | Until you delete your account |
| Group order codes | Valid for 7 days after issue; deleted 30 days after they expire |
| Customer inquiry records | 6 months from receipt |
| Login sessions | Up to 30 days from your last use |
When a retention period ends or information is no longer needed, we delete it without delay. Electronic files are deleted so that they cannot be recovered, and paper documents are shredded or incinerated.
Where laws on payments and related matters apply, records of contracts, withdrawals of offers, payments and supply are kept separately for 5 years, and records of consumer complaints and dispute resolution for 3 years.
4. Service Providers
PPP entrusts some of the work needed to run the Service to external companies.
| OpenAI | AI image generation |
|---|---|
| AWS | Server operation and data storage |
| Sending verification, notice and inquiry emails | |
| Toss Payments | Payment processing |
Any other provision of personal information to third parties requires your consent or a basis under applicable law.
5. Processing Outside Korea
To generate the AI images you request, PPP transfers photo information to an AI provider outside Korea.
- Company: OpenAI
- Information transferred: The photo you upload and the reference images of the template you choose
- Purpose: AI image generation
If you do not want your information transferred abroad, you can choose not to use image generation. However, stopping use does not by itself delete information that has already been transferred. Requests to refuse the transfer, suspend processing or delete information can be made through the contact below, and as a result your use of AI image generation may be limited.
6. Your Choices and Rights
You may request access to, correction, deletion or suspension of processing of your personal information, or withdraw your consent. If you make a request through Contact & Feedback or to the email below, we will handle it in accordance with applicable law after verifying your identity.
You can delete generated images yourself in My Photobook. You can request account deletion through the account deletion menu or by contacting us. Information we are required by law to keep may not be deleted immediately.
We use cookies to keep you logged in. You can block or delete cookies in your browser settings, but features that require login may then not work properly.
7. How We Protect Information
PPP limits the staff who can access personal information and manages their access rights.
8. Contact
Please send any questions, complaints or requests to exercise your rights regarding personal information to:
- Chief Privacy Officer
- Eunji Choi
- Position
- Representative
- [email protected]
PPP will respond to inquiries without delay and take any necessary action.
9. Changes to This Policy
We may revise this policy when the Service or the way we process personal information changes.
We will announce changes in the Service starting 7 days before they take effect. Important changes to your rights, such as changes to the information collected or the purposes of use, will be announced 30 days in advance, and we will obtain consent where it is separately required.
This policy may be revised as the service environment and features change,
and any changes will be announced through notices in the Service.